NMDPRA Inaugurates SERVICOM Committee to Improve Service Delivery
The Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMPRA) has inaugurated SERVICOM Committee to improve service delivery.
The Committee will help the NMPRA to manage performance expectations between the government and the public on issues of service delivery to ensure customer satisfaction.
SERVICOM is an acronym for Service Compact with All Nigerians . It was established in 2004 as the outcome of a three-day special presidential retreat on service delivery with the President, Ministers, Special Advisers, Presidential Aides and Chief Executives of major Extra-ministerial Departments and Parastatals.
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It is an initiative of the Federal Government conceived to promote effective and efficient service delivery in MDAs to ensure customer satisfaction and to manage the performance-expectation gap between Government and citizens as well as other members of the public, on issues of service delivery.
SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter. One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect and how to demand for that service or speak up where it is deficient or lacking.
SERVICOM is a solemn compact as well as an institutional mechanism conceptualized to fight against service failure by ensuring that organs of government in Nigeria deliver to citizens and other residents in the country, the services to which they are entitled to.
SERVICOM operates through a network of Ministerial SERVICOM Units (MSUs) established in all MDAs to refocus every institution in the public service towards better service delivery and supports these MSUs to write up Service Charters, establish complaints systems at service front-lines as well as develop Service Improvement Plans.
NMPRA was created in August 2021 in line with the Petroleum Industry Act (PIA) 2021 which provides legal, governance, regulatory and fiscal framework for the Nigerian petroleum industry as well as development of host communities.
NMDPRA’s encompasses a merger of the defunct Petroleum Products Pricing Regulatory Agency (PPPRA), Petroleum Equalization Fund {Management} Board (PEFMB), and the Midstream and Downstream Divisions of the Department of Petroleum Resources (DPR).
The Authority is responsible for the regulation of the midstream and downstream petroleum operations in Nigeria which includes technical, operational, and commercial activities.
