In the first quarter of 2018, complaints by customers in the power sector were dominated by issues bordering on metering, estimated billing and service interruption, among others. The Nigerian Electricity Regulatory Commission (NERC) revealed this in its 2018 Q1 Report.

The commission stated: “Metering and billing dominated the customer complaints, both accounting for 64,197 (that is 59 per cent) of the total complaints in the first quarter of 2018.” In Q1 2018, DisCos received a total of 108,874 complaints (17 per cent less than Q4 2017 from their customers, and resolved a total of 72,846, representing 67 per cent of the complaints received.

To reduce customers’ complaints, NERC said it will continue to monitor and audit the complaint handling and resolution process by the electricity distribution companies (DisCos), adding that on a continuous basis, it (NERC) monitors the operation of its Forum Offices set up to adjudicate on consumers’ complaints that are not adequately resolved to the satisfaction of customers by the customer unit of the responsible DisCos.

Source: The Guardian