Kaduna Electric has launched a Customer Relationship Management (CRM) portal which it has integrated into its website.

Customers can now log on to the company’s website; www.kadunaelectric.com and access the portal where they can lodge complaints of any kind relating to electricity services provided by the company.

The company’s Head of Corporate Communication, Abdulazeez Abdullahi, said through the CRM portal, customers can report transformer faults, prolonged outages, issues with their meters – tamper code request, key change – via the easy step-by-step process provided.

Other complaints that customers can lodge on the CRM include; disconnection issues, customer data mismatch, new connection, general inquiry and enforcement issues.

Source: Independent