The management Eko Electricity Distribution Company (EKEDC) has kicked off its 2019 Customer Service Week (CSW), which also geared towards rewarding customers who pay above 50 per cent of their outstanding electricity bill with energy `credit vouchers’.
Mr Adeoye Fadeyibi, the MD/CEO of EKEDC disclosed the company’s strategy at a news conference to highlight the disco’s activities ahead of its Customer Service Week scheduled to commence on Oct. 7.
The company’s Customers Services Week activities theme for this year is “The Magic of Service “will run from Monday 7th October through Friday 11th October 2019.
Fadeyibi emphasised the importance of the customer service week, adding that “The week is an opportunity to celebrate and appreciate our most important stakeholders, that is, our customers.
“Without our customers, we won’t be in business. It is also an opportunity to celebrate our staffs who are our internal customers because they work effortlessly to ensure we achieve our goals.
“I am pleased to welcome you to this year’s Customers Services Week, as we all know is a globally recognized event, celebrated annually during the first week of October to appreciate the most important stakeholders in the business that is, the customers.
“At EKEDC, customer centricity is an integral part of our growth strategy and you will agree with me that it has helped to important improve how we relate with our customers as well as our service delivery,’’ he said.
Fadeyibi explained that the disco was currently rated the lowest in Aggregate Technical Commercial and Collection ATC& C losses which, he said, was achieved through Capital Expenditure (CAPEX) investment.
When asked by journalists about EKEDC’s Corporate Social Responsibility (CSR) initiatives and customer compliance with their obligations, the EKEDC’s boss said, `we have partnered with many orphanages as part of our CSR.
“We did a school feeding programme recently which has continued into this new session, we have partnered with Ikoyi prisons to supply relief materials to inmates.
“We also involve ourselves with sports and youths development and one of our beneficiaries just won the just concluded squash competition in Abeokuta.
“We have a tennis event sponsored by us at Ikoyi club among others,”Fadeyibi said.
According to him, the Lagos Waste Management Agency, Wayref Foundation has benefitted from our Corporate Social Responsibility (CSR) and we have initiated a partnership with Nigerian Immigration Service.
He appealed to customers to fulfill their obligations as the company improves on the quality of services provided.
He said that there has been increasing compliance by customers in terms of collection efficiency recently and thanked customers for their cooperation.
Head of the Customer Service Department of EKEDC, Iyiola Ezichi, said that in a bid to ensure 100 per cent customer’s satisfaction, the management has decided ensure that all our customers who have paid above 50 per cent their electricity bills outstanding would benefitted from the free energy ‘credit voucher.
According to Ezichi, Credit vouchers would be given to customers who pay above 50% of their outstanding during the week, while EKEDC top management (AGMs and above) will be assigned to CCUs, attend to customers and feel their pulse.
“All District Supervisors, DMs, CMs, SMDs and DAs are to join the team in their respective districts where they will all meet and greet stakeholder.
“The week will be full of activities ranging from CSR activities to customer and staff awards night. We are not going to only celebrate our customers but our staff, especially the ones that support our customer service delivery, ’she said.
Ezichi said that the company will also sensitized customers on how to manage their consumption; living in a safe electrical environment and to show that the company has great concerns for the safety of all stakeholders.
She said that this will be done simultaneously across all our districts offices.