EKEDC Accelerates Metering Efforts, Targets Debt Recovery to Enhance Service Delivery
Dr. Tinuade Sanda, the Managing Director of Eko Electricity Distribution Company (EKEDC), revealed during the Nigerian Electricity Regulatory Commission (NERC) 3-day town hall Meeting for customers in Lagos that the company has successfully metered 63% of its customers. This achievement is part of EKEDC’s strategic plan to eliminate estimated billing within the next five years.
EKEDC has positioned itself as a leader in metering initiatives and has outlined a comprehensive 5-year plan to connect an additional 120,000 customers annually from 2024 to 2028. This ambitious plan underscores the company’s commitment to improving service delivery and ensuring fair billing practices for its customers.
However, NERC has cautioned electricity consumers against independently procuring transformers, cables, and other distribution infrastructure for DisCos, emphasizing the importance of formal agreements between customers and utility companies for such procurements.
The recent EKEDC Customer Complaints Meeting organized by NERC served as a platform for addressing electricity-related grievances. Customers were urged to participate in the Customer Complaints Resolution process with relevant documents to facilitate prompt resolution of their issues.
Mr. Joseph Esenwa, representing Dr. Sanda at the engagement session, highlighted EKEDC’s dedication to resolving customer complaints comprehensively. While immediate solutions may not be feasible for all issues, thorough investigations are promised to address complaints effectively.
Dr. Sanda clarified that EKEDC will collaborate with Meter Asset Providers (MAP), utilize vendor funding, leverage the Presidential Metering Initiatives, and explore other avenues to procure meters as part of the 5-year metering plan.
Addressing challenges in electricity bill collection and liquidity issues within the industry, Dr. Sanda emphasized the importance of debt recovery strategies to improve financial stability. EKEDC is intensifying cash collection efforts, deploying field supervisors for prompt bill settlements, and conducting customer sensitization campaigns to emphasize the significance of timely bill payments.
Furthermore, EKEDC is actively engaged in infrastructure investments within its network. Collaborations with governmental bodies aim to expedite operationalization of substations like Lekki and Ajah, crucial for enhancing service delivery.
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Mrs. Aisha Mahmoud, Commissioner of Consumer Affairs at NERC, underscored the commission’s commitment to consumer protection, fair tariffs, and regulatory oversight in the electricity sector. She emphasized NERC’s proactive approach in addressing consumer concerns directly and promptly.
The stakeholders’ meeting signifies a positive step towards enhancing transparency, accountability, and customer satisfaction within the power sector, fostering continued enlightenment and progress for electricity consumers.
