The Liquefied Petroleum Gas Retailers Association of Nigeria (LPGAR) has called on customers to actively monitor their gas refills amid concerns about alleged underfilling by some retailers. Responding to a recent report accusing LPG retailers of widespread malpractice, the association described the claims as largely unfounded.
In a statement signed by Ayobami Olarinoye, the NUPENG Branch Chairman of LPGAR, the group acknowledged isolated cases of malpractice but maintained these do not represent the industry at large.
Olarinoye pointed out that perceptions of underfilling often stem from factors unrelated to retailers’ actions, such as household usage habits, equipment issues, and unauthorized access.
He emphasized that family size and frequency of gas usage are significant determinants of consumption rates, while unauthorized use by children, domestic workers, or neighbors in shared housing situations often goes unnoticed.
“Carelessness, such as forgetting to turn off burners after cooking, is one of the leading causes of gas wastage,” Olarinoye explained, also citing leakages from faulty hoses, damaged cylinders, or expired regulators as major contributors.
He advised customers to regularly inspect their gas equipment to prevent avoidable losses and suggested they weigh their cylinders before and after refills to confirm accuracy. For those able, acquiring a digital scale was recommended as a reliable verification tool.
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LPGAR also addressed misconceptions tied to gas composition, explaining that gas with a higher propane content burns faster than butane-rich gas, which could contribute to confusion among users.
Reiterating its commitment to ethical practices, the association urged customers to patronize outlets displaying the LPGAR-NUPENG Safety Plates for added assurance and encouraged consumers to reach out for clarification if they encounter any issues.
This proactive approach, LPGAR noted, aims to foster trust between retailers and consumers while ensuring fair practices across the industry.
