Adelabu Tasks NEMSA on Inspection of Discos, Gencos Installations
Minister of Power, Chief Adebayo Adelabu, has urged the Nigerian Electricity Management Services Agency (NEMSA) to diligently implement its Service Charter 2023.
This Charter mandates the agency to conduct technical inspectorate services on installations belonging to Distribution Companies (DisCos), Generation Companies (GenCos), and the Transmission Company of Nigeria (TCN).
Specifically, item 10:0 of the Service Delivery and Provision in NEMSA’s Service Charter 2023 necessitates the certification of various electrical projects and installations, including those by GenCos, TCN, DisCos, contractors, and mini-grid developers.
The chapter has mandated the customer (GenCos, DisCos etc) to submit a request letter for inspection with all relevant documents and ensure payment of statutory inspection fees.
On the other hand, the charter insists that the agency must issue a certificate of fulfillment of statutory requirements within seven working days to the customers.
Meanwhile, Adelabu, who was represented by the Director of Reform Coordination and Service Improvement Department, Mrs Titilayo Adeyo at the NEMSA Customer Service Week 2023/Charter Launch in Abuja, noted that effective implementation of the Charter will certainly improve services.
The theme of the event was: “Team Service.”
The minister also stressed that an effective implementation of the charter will provide education on the rights and obligations of electricity consumers.
According to him, it will address complaints through the redress mechanism the charter has put in place.
Adelabu said: “It is important to point out that an effective implementation of this charter will definitely improve services, give education on the rights and obligations of electricity consumers, address complaints through the redress mechanism put in place, improve staff competencies, skills, productivity and human resources administration as well as produce result-based performances.”
He described the service charter as an operational tool that guides service providers on their responsibilities; and, directs service takers (customers) on their expectations.
The minister said it is a set of promises that citizens can expect and demand quality services from; and of which they can have recourse when services fail.
According to him, the service charter is, therefore, crucial to the Management, Staff, and Stakeholders of NEMSA.
He stressed that this will provide essential ingredients to continuously improve its service delivery to the general populace.
Adelabu further said: “As we are well aware, the Service Charter establishes the high standards of service that the electricity customers can expect from us at the Power Sector, it provides information on how the customer can comment on the Agency’s services, including how complaints can be lodged, and compliments and suggestions made.
He said: “On the second reason why we are gathered here, which is the commemoration of Customer Service Week, we are glad and grateful to the Almighty God for the opportunity to be part of the year 2023 international event, which relays and displays the importance of customer service; in celebration of the people who serve and support customers on a daily basis. It usually is a time to highlight the core values of Integrity; Respect; Improvement; Courage and Citizenship.”
He encouraged the agency to continuously be as customer-focused and citizen-centered as it has been while joining hands to upgrade services in the Power Sector.
In his welcome remarks, the NEMSA Managing Director, Tukur Aliyu said it is a fact that an agency’s service charter is a policy guideline on service delivery that demands functions and obligations of the agency to be functional and the customer’s obligations to the agency to ensure delivery and quality service to customers.
Aliyu, who is also the Chief Electrical Inspection Officer of the Federation further described the customer service week as an internationally recognized period set out to celebrate the customers of the agency and the importance of customer service and the people who serve and support customers.
He added that the customers’ service week is therefore organized to celebrate the importance of frontline service providers, who have given their all in ensuring quality service delivery to customers.
Speaking, the SERVICOM National Coordinator, Mrs. Nnena Akajemeli urged NEMSA to embrace the spirit of teamwork.
She said teamwork brings excellent customer service.
According to her, customer service is a tool that helps to measure performance. He urged the agency to keep its promises to both internal and external customers.
Tasking NEMSA on training, she also urged the management to develop a framework for measuring customer experience.
Source: The Nation
